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campania>artecard GENERAL TERMS AND CONDITIONS

1. SUBJECT OF THE SERVICE

These general conditions regulate the sale of:

• campania>artecard Campania 7 days the personal pass that in 7 days of validity allows to:
– Visit the first 5 sites of the cultural itinerary of Campania, choosing among the sites of the circuit ranging from archaeology to contemporary art, from sites of sacred art to underground routes and natural parks;
– Benefit from a reduction of up to 50% from the 6th site onwards among those of the circuit indicated on the website;
– Enjoy discounts and benefits on some cultural and museum services indicated on the website.
Transport is not included.

• campania>artecard 365 days Ordinary the personal pass that from the activation date and for one year allows to:
– Visit all the cultural sites of Campania included in the list available on the website twice;
– Visit with a reduced ticket up to 50% the sites indicated in the list available on the website;
– Enjoy discounts and benefits on some cultural and museum services, exclusively.
Transport is not included.

• campania>artecard 365 days Young people (18-25 years old) the personal pass that from the date of activation and for one year allows to:
– Visit twice all the cultural sites of Campania included in the list available on the website;
– Visit with reduced ticket up to 50% of the sites indicated in the list available on the website;
– Enjoy discounts and benefits on some cultural and museum services, exclusively.
Transport is not included.

2. campania>artecard NAPLES, CAMPANIA and 365 PURCHASE METHODS

To purchase a campania>artecard the user has two possibilities:

A) Purchase of a digital campania>artecard with QR Code.
For which it is necessary:
1. register online on the site;
2. read and sign the general terms and conditions;
3. read and sign the privacy policy;
4. proceed to the payment of the campania>artecard choosing between the available methods among those indicated on the site;
5. if the transaction has taken place correctly the user will receive, at the e-mail address indicated at the time of registration (point 1.), the communication of the transaction confirmation and the required information to complete the operation. The system will automatically generate a QR Code identifying the pass(es) purchased by the user and traceable to him/her;
6. the QR code will allow the access to the sites indicated according to the type of pass chosen, as well as to have discounts, benefits, extra content, monitor the visited sites, receive assistance during the use of the product and organizational and cultural information, share your experience in a community. The same purchasing method can also be carried out through the campania>artecard APP, available for free for iOS and Android platforms. In order to complete the online purchase of the campania>artecard, it is important to follow all the required steps.

B) Purchase of campania>artecard “on physical support”.
campania>artecard can be purchased at one of the authorized/conventional distributors.
The user can purchase the type of campania>artecard chosen – ready to use or to be profiled at the time of purchase – directly from an authorized distributor among those indicated on the site.

3. campania>artecard ONLINE PAYMENT METHOD

The payment of the campania>artecard can be made by Paypal, VISA credit card, MasterCard or American Express, PagoBANCOMAT and PostePay by following the payment methods described online.

4. HOW TO ACTIVATE campania>artecard

The campania>artecard is activated at the first entrance into a museum or archaeological site or other sites of the chosen cultural itinerary.

5. HOW TO USE THE campania>artecard

All campania>artecard passes are personal and non-transferable.
Once the Pass is activated, its validity starts from the date of its first use and will expire by midnight of its last day of validity, regardless of the time of its actual activation.
The pass must then be validated at the entrance of each site. If required, the pass and an identity document must be shown to the control staff.
Once purchased, your pass can be viewed and used through the App campania>artecard that, on your device, will project the QR Code with which is possible to enter the museum circuit. Moreover, through the application it will be possible to check the activation status and validity of your pass, check the inputs used and the list of cultural places to visit. The app is available for free for iOS and Android platforms.

6. PRICE AND VALIDITY OF campania>artecard

Cost and period of validity of the campania>artecard according to the type and duration of the chosen offer:

 campania>artecard Campania 7 days Ordinary has a cost of € 34,00 (Euro thirty-four/00).
The validity of this pass is 7 days from the first activation at a place of cultural interest and is not usable for public transport.

campania>artecard Campania 365 days Ordinary has a cost of € 43,00 (Euro forty-three/00).

campania>artecard Campania 365 days Young People has a cost of € 33,00 (Euro Thirty-three/00).

The time validity of the above mentioned passes is one year, starting from the first activation at a place of cultural interest and is not usable for public transport.

Before purchasing a campania>artecard, the user is advised to check on the museums websites that join campania>artecard, if he is entitled to free of charge and / or reduced price tickets for age and / or nationality and / or residence and / or category and / or profession.

7. REFUND

The campania>artecard on physical or digital support, are not refundable in case of theft and/or loss.
The campania>artecard on physical or digital support are refundable only for reasons of force majeure, meaning those extraordinary and unforeseeable events independent from the will of the parties.
The cases of force majeure are the following: natural disasters, epidemics, acts and measures of public security or health authority issued as a result of qualified and unavoidable hypothesis of necessity and urgency and any other similar or dissimilar cause recognized internationally among the causes of force majeure. (FOR EXAMPLE: THE CANCELLATION OF A FLIGHT DUE TO COVID-19).
The cost of the ticket will be refunded in the event of any of the above mentioned cases.

Any requests for reimbursement must be submitted within 90 days from the date of purchase to:
info@campaniartecard.it attaching a copy of the pass which confirms the purchase.

The campania>artecard is not refundable due to changes of the Museums services participating in the circuit (for example: changes in opening hours, completeness of the works on display, presence of access priorities, strikes, union meetings, etc.).

For any information on the services provided by the individual museums, please refer to their institutional website.
In any case, campania>artecard are never refundable if the card has already been used, even if partially.

8. MALFUNCTION

campania>artecard “on physical support” cannot be replaced in case of deterioration. The user is therefore invited to keep with care the campania>artecard on physical support, not to bend or deteriorate or destroy it.
In case the campania>artecard “on physical support” is not working although not deteriorated, the user can ask Scabec to replace it, sending an email to info@campaniartecard.it or by WhatsApp to +39 342 665 5037.
Scabec, once the appropriate checks have been carried out, will give indications for the replacement.
The campania>artecard generated in “digital” mode through QR Code are and remain connected to your device. Claims for compensation or replacement if the malfunction is related to the mobile device used by the customer or for the incorrect use of the campania>artecard will not be accepted. The user will not be able to generate a new QR Code with previously used procedure.

Further information about campania>artecard can be requested to the following e-mail address: info@campaniartecard.it
The sales policies and the General Conditions may be modified at any time to offer new products or to comply with legal provisions.
The current General Conditions of Sale of campania>artecard are updated to 31/08/2020.