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campania>artecard GENERAL TERMS AND CONDITIONS

1. SUBJECT OF THE SERVICE

These general conditions of sale govern the sale of:

• campania>artecard Campania 7 days The personal card which, for seven days after being activated, entitles you to:
– Access to the first 5 sites of your choice among the cultural sites included in the artecard network ranging from archaeology and contemporary art, to sacred art sites, underground paths and natural parks
– Enjoy 50% discount from the 6th site onwards among the cultural sites included in the artecard network
– Enjoy exclusive discounts and concession to some cultural and museum admissions as specified in this website
Transport not included.

• campania>artecard 365 Gold Pass The personal card which has a validity of one year and after being activated, entitles you to:
– Visit twice in one year each site in the list on the website
– Visit with reduced price ticket each site in the list, saving up 50%
– Enjoy exclusive discounts and concession to some cultural and museum admission
Transport not included.

• campania>artecard 365 Gold Pass young (aged between 18-25 years old) The personal card which has a validity of one year and after being activated, entitles you to:
– Visit twice in one year each site in the list on the website
– Visit with reduced price ticket each site in the list, saving up 50%
– Enjoy exclusive discounts and concession to some cultural and museum admission
Transport not included.

2. HOW TO PURCHASE CAMPANIA>ARTECARD NAPLES, CAMPANIA AND 365 PASSES

The user has two possibilities to purchase a campania>artecard:

A) Purchasing a digital campania>artecard pass with QR code.
For this procedure you need to:
1. register on the website;
2. read and sign these general terms and conditions;
3. read and sign the privacy policy;
4. Buy the campania>artecard choosing among the available purchasing methods;
5. if the transaction has been successfully completed, the user will receive a communication at the e-mail address specified at the time of registration (point 1.), as well as the information necessary to complete the operation. The system will automatically generate a QR Code identifying the pass(es) purchased by the user and associated to him/ her; whether the user purchases more than one pass in a single transaction, he/she must specify the name of the recipient of each pass to ensure the personal and non-transferable use of the pass;
6. the QR code will allow you to access the sites indicated by the type of pass chosen, to benefit from discounts, concession, extra content and to monitor the sites visited. You will receive assistance as well as cultural and organisational information and you will be able to share your experience in a community.

The same purchase process can also be carried out through the campania>artecard APP, available for free on iOS and Android platforms.
In order to improve the online purchase service of the campania>artecard, you must follow and complete all the required steps.

B) Purchasing a campania>artecard pass from an authorised dealer
Campania>artecard can be purchased from one of the authorised dealers of the network. Users can buy their favourite campania>artecard pass – ready to use or to be customize at the time of purchase – directly from an authorised dealer among those indicated on the website. The registration, following the purchase of the campania>artecard from an authorised/contracted dealer, allows you to benefit from information about Campania cultural initiatives. In case of theft, you can get a replacement pass, free of charge – attested by a police report – and in case the conditions are met, it is possible to have a duplicate.

3. HOW TO PURCHASE CAMPANIA>ARTECARD ONLINE

The payment of the campania>artecard can be managed via Paypal, VISA credit card, MasterCard or American Express, PagoBANCOMAT, PostePay by following the online procedures.

4. HOW TO ACTIVATE CAMPANIA>ARTECARD

Campania>artecard is activated upon first access to a museum, archaeological site or another place in the artecard network.
We decline all responsibility and you will not be able to obtain either a refund or a replacement of the pass in the following cases: if the campania>artecard is not activated after over 6 months from purchase; in case of changes in technical and/or commercial conditions that may alter the operation and/ or cost; in the event of any inability to use the purchased service.

5. HOW TO USE CAMPANIA>ARTECARD

All passes are personal and non-transferable.
The card is activated upon first access to a place in the artecard network.
Once the Pass is activated, its validity will start from the date of its first use and will expire by midnight of its last day of validity, regardless of the time of its actual activation. The pass must then be validated at the entrance to each site. If required, you must show the pass and an identity document to the control staff.

Once purchased, you can view and use your pass on the campania>artecard App, which will display the QR Code on your device to enter the museum circuit. Moreover, through the application it will be possible to check the status of activation and validity of your pass, check the inputs used and the list of cultural sites to visit. The app is available for free on iOS and Android platforms.

6. PRICE AND VALIDITY OF CAMPANIA>ARTECARD

Cost and time validity of the campania>artecard according to the type and duration of the pass chosen:

campania>artecard Campania 7 days has a cost of € 34,00 (Euro thirty-four/00).
The validity of this pass is 7 days from the first activation at a cultural site and is not usable for public transport.

campania>artecard 365 Gold Pass has a cost of € 43,00 (Euro forty-three/00);

campania>artecard 365 Gold Pass young has a cost of € 33,00 (Euro Thirty-three/00).

The validity of the above mentioned passes is one year from the moment of the first activation at a cultural site and cannot be used for public transport.

Before purchasing a campania>artecard we suggest the user to check on the website of museums joining campania>artecard if he is entitled to any free service and/or reduction based on age and/or nationality and/or residence and/or category and/or profession.

7. RIGHT OF WITHDRAWAL

For physical pass(es) bought at an authorised dealer there is no right of withdrawal. The right of withdrawal can only be exercised for the digital campania>artecard, provided that the user has NOT completed the procedure in the e-mail received at the time of purchase and generating the QR Code. If the above condition is respected, the withdrawal will be followed by the refund of the price paid for the purchase.

8. REFUND

The physical or digital campania>artecard, are not refundable in case of theft and/or loss. If a pass is not working, the user can go to one of the points of sale indicated on the website and enabled for this service in order to assess the type of damage found and be informed about the procedure to be followed for the replacement.
The Pass is not refundable due to changes in the characteristics of the services of the Museums in the circuit (for example: changes in opening hours, completeness of the works on display, presence of access priorities, strikes, trade union meetings, etc.). For any information on the services and methods provided by the individual museums, please refer to their institutional website.

9. DETERIORATION OF PHYSICAL OR DIGITAL PASSES

– The physical campania>artecard cannot be replaced in case of deterioration. The user is therefore invited to preserve with care the physical card and not to bend it, deteriorate or destroy it. In case the physical card is not working although not deteriorated, the user can return it at one of the points of sale (indicated on the website). Here it will be replaced with another, provided that it is still valid (depending on the type of pass purchased).
– The digital campania>artecard generated via QR Code are and remain connected to the operation of your device. In no case claims for compensation or replacement will be accepted if the malfunction is related to the mobile device used by the customer or to an incorrect use of the campania>artecard itself. It will not be possible for the user to generate a new QR Code through the improved procedure.

The sales policies and these General Conditions may be modified at any time to offer new products or to comply with legal provisions.
Information about campania>artecard can be requested at info@campaniartecard.it.
The campania>artecard current general conditions of sale are updated to 05/15/2020.